{"id":166,"date":"2021-03-25T12:57:45","date_gmt":"2021-03-25T12:57:45","guid":{"rendered":"https:\/\/remotly.work\/index.php\/support\/"},"modified":"2025-03-13T09:15:15","modified_gmt":"2025-03-13T09:15:15","slug":"support","status":"publish","type":"page","link":"https:\/\/stagingz45.remotly.work\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n
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Find answers, contact support, or chat with our assistant for quick help.<\/p> <\/div>\r\n \n\n\n

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Knowledge Hub<\/h3>

Explore insights on remote work, cloud solutions, and business productivity.<\/p><\/div><\/div><\/div>\n\n\n\n

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ANSWERS TO COMMON QUESTIONS<\/p> <\/div>\r\n \n\n\n

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Frequenty Asked Questions<\/h2> <\/div>\r\n \n\n\n
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Need help? Find quick answers here, or start a chat if you need more assistance!.<\/p> <\/div>\r\n \n\n\n

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Getting Started<\/h3> <\/div>\r\n <\/div><\/div>\n\n\n\n
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What is Hosted Desktop, and how does it work?<\/h4> <\/div>\r\n \n\n\n
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Hosted Desktop is a cloud-based virtual desktop solution that allows you to access your Windows environment from anywhere, on any device. It runs on high-performance servers in a secure data center.<\/p> <\/div>\r\n \n\n\n

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How secure is Remotly\u2019s Hosted Desktop?<\/h4> <\/div>\r\n \n\n\n
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We use ISO-certified data centers<\/strong>, multi-factor authentication (MFA)<\/strong>, end-to-end encryption<\/strong>, and daily backups<\/strong> to ensure your data is fully protected.

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What happens if I lose internet connection?<\/h4> <\/div>\r\n \n\n\n
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Your session will remain active for a period of time. Once your internet is restored, you can resume work from exactly where you left off<\/strong>. No data is lost.

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Does Hosted Desktop include Microsoft 365?<\/h4> <\/div>\r\n \n\n\n
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Yes, we offer packages that include Microsoft 365 Business Standard or Premium<\/strong>, so you get Word, Excel, Outlook, Teams, and more<\/strong> pre-installed.

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What backup solutions do you offer?<\/h4> <\/div>\r\n \n\n\n
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We provide daily cloud backups<\/strong> with encrypted storage across multiple locations, ensuring disaster recovery.

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What\u2019s the setup time for a new Hosted Desktop?<\/h4> <\/div>\r\n \n\n\n
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Most Hosted Desktops are ready within 24 hours<\/strong>, depending on customization requirements.

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What is the difference between Citrix and RDS?<\/h4> <\/div>\r\n \n\n\n
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Citrix offers better performance, security, and optimization for remote access, making it ideal for enterprises. RDS is a cost-effective alternative for SMBs that need basic remote desktop functionality.<\/p> <\/div>\r\n \n\n\n

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Can I use Hosted Desktop on Mac or a tablet?<\/h4> <\/div>\r\n \n\n\n
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Yes! You can access your hosted desktop from Mac, iPad, Android tablets, or any web browser<\/strong>.<\/p> <\/div>\r\n \n\n

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How do I transfer my files to the Hosted Desktop?<\/h4> <\/div>\r\n \n\n\n
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You can upload files via OneDrive, Google Drive, or Remote Desktop drive mapping<\/strong>, making it easy to work seamlessly.<\/p> <\/div>\r\n \n\n

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How much storage is included?<\/h4> <\/div>\r\n \n\n\n
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Every Hosted Desktop plan comes with 50GB per user<\/strong> (pooled across the organization). Additional storage is available as an add-on.<\/p> <\/div>\r\n \n\n

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Can I add more users later?<\/h4> <\/div>\r\n \n\n\n
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Yes, our Hosted Desktop solutions are fully scalable<\/strong>, allowing you to add or remove users as needed.<\/p> <\/div>\r\n \n\n

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How do I get support?<\/h4> <\/div>\r\n \n\n\n
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Our 24\/7 expert support team<\/strong> is available via Tidio and live chat, email, and phone support<\/strong>.<\/p> <\/div>\r\n <\/div>\n<\/div>\n\n\n\n

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Using Remotly & Integrations<\/h3> <\/div>\r\n <\/div><\/div>\n\n\n\n
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Which devices and operating systems does Remotly support?<\/h4> <\/div>\r\n \n\n\n
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You can use Remotly on Windows, Mac, iOS, Android, and web browsers<\/strong>. This allows access from PCs, Macs, tablets, and smartphones<\/strong>, from anywhere.<\/p> <\/div>\r\n \n\n

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Can I install my own applications in Hosted Desktop?<\/h4> <\/div>\r\n \n\n\n
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Yes, many applications can be installed on Hosted Desktop. For specific programs, please contact our support team for compatibility information.<\/p> <\/div>\r\n \n\n

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How does Remotly integrate with Microsoft 365?<\/h4> <\/div>\r\n \n\n\n
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Remotly works seamlessly<\/strong> with Microsoft 365, including Word, Excel, Outlook, Teams, and OneDrive<\/strong>.<\/p> <\/div>\r\n \n\n

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Can I add more users later?<\/h4> <\/div>\r\n \n\n\n
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Yes, the solution is fully scalable<\/strong>, allowing you to add or remove users as needed.<\/p> <\/div>\r\n \n\n\n

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How does file transfer and cloud storage work?<\/h4> <\/div>\r\n \n\n\n
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You can easily transfer files between your local device and Hosted Desktop using OneDrive, Google Drive, or Remote Desktop drive mapping<\/strong>.<\/p> <\/div>\r\n \n\n

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Does Remotly support two-factor authentication (2FA)?<\/h4> <\/div>\r\n \n\n\n
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Yes, we provide Multi-Factor Authentication (MFA)<\/strong> for enhanced security.<\/p> <\/div>\r\n \n\n

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Can I connect external devices like printers and scanners?<\/h4> <\/div>\r\n \n\n\n
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Yes, Hosted Desktop supports printer redirection<\/strong> and many external devices. Contact us for a compatibility check.<\/p> <\/div>\r\n \n\n

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What if I need more storage space?<\/h4> <\/div>\r\n \n\n\n
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The standard package includes 50GB storage per user<\/strong>. You can upgrade your storage via your customer portal<\/p> <\/div>\r\n \n\n\n

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FROM OUR KNOWLEDGE HUB<\/p> <\/div>\r\n \n\n\n

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Learn More About Remote Work<\/h2> <\/div>\r\n \n\n\n
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Explore expert insights, best practices, and in-depth guides on secure and efficient remote work solutions.<\/p> <\/div>\r\n <\/div>\n\n\n\n

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\r\n\t\t\t\t\t\t\tThe Future of Remote Work Security \u2013 Trends, Threats & Solutions\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t
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\r\n\t\t\t\t\t\t\t\t\t\t\t\tAs more companies embrace remote and hybrid work, cybersecurity threats have evolved. Businesses must stay ahead of emerging risks and adopt modern security frameworks.\t\t\t\t\t<\/p>\r\n\t\t\t\t\tView more<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/article>\r\n\r\n
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\r\n\t\t\t\t\t\t\tRemote Work Trends 2025 \u2013 What Businesses Need to Know\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t
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\r\n\t\t\t\t\t\t\t\t\t\t\t\tRemote and hybrid work have evolved from temporary solutions to permanent business strategies.\t\t\t\t\t<\/p>\r\n\t\t\t\t\tView more<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/article>\r\n\r\n <\/div>\r\n<\/div> <\/div>\r\n \r\n \n\n\n
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14 DAY TRIAL<\/p> <\/div>\r\n \n\n\n

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Try Hosted Desktop Free for 14 Days!<\/h2> <\/div>\r\n \n\n\n
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Experience seamless remote work with enterprise-level security. No credit card required, get started today!<\/p> <\/div>\r\n \n\n\n

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